I will tell you what are the results of that action. You saved yourself nothing making your customers day longer that it should. and you lost my business and any future business of the people I know. Remember, this is a small town.
Have a good day.
If you need something past a basic transaction, good luck getting ahold of anyone. Phone calls and emails go unanswered for days at a time, and when someone does get back to you, they act as if it's a privilege and an honor to talk to them.
Customer satisfaction is Last on this bank's priorities. The bank manager doesn't pick up her phone. The policies in place are not helpful.
Very poor customer service, I would avoid this financial institution.
I love this bank. Friendly people. Easy locations.
If you wanted to make my life easy, you would allow a person I am sending [my partner] to do the service for me. and not be so illogical.
For example, They have a policy to exchange foreign currency for their customers only, Ok I understand that, and I am a customer of theirs. However, if I can't leave work and I ask them to allow my wife to do the exchange for me, they said that its not possible. I offered all types of profs that she is my wife and even a check from their bank with my name on it. But to no avail.
To see this yourself, call the main number. You'll be greeted by a rude teller that has a customer, and be treated like you're an annoyance for calling in. Can they not afford a receptionist to take calls?
Considering this bank for a mortgage, or your potential home buyer is using this bank? Email me at gv540 at hotmail dot com. Documentation would be provided that will save you thousands of dollars and a heartbreaking experience.
There are several high quality and customer-focused credit unions in the area, there is no reason to do business with this institution.
Fnb Bank is a US Bank based in Danville, Pennsylvania. Fnb Bank is located at 620 Mill St, Danville, PA 17821, USA.
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